FAQ

What products do you sell?

WINDERMERE COMMERCE LLC offers office organization and office supply products, including Desk Organizer, Document Organizer, and Office Supply Set.

How long does order processing take?

Orders are generally processed within 1 business day after payment confirmation.

Do you ship within the United States?

Yes. We provide domestic shipping within the United States.

Estimated domestic transit time is generally 2–5 business days after processing.

Do you offer international shipping?

Yes. International shipping is available to selected countries and regions where service is available.

Estimated international transit time is generally 5–15 business days after processing.

Which carriers do you use?

Depending on the destination and service, orders may be shipped through USPS, UPS, FedEx, DHL, or other qualified carriers.

How long do I have to return an item?

Eligible products may generally be returned within 30 days of receiving the order.

Who pays return shipping?

For approved quality-related returns, WINDERMERE COMMERCE LLC bears the return shipping cost.

For approved non-quality-related returns, the buyer is responsible for the return shipping cost.

Can I return a used product?

No.

Products that have been used or that affect their ability to be resold are not eligible for return.

When will I receive my refund?

After an eligible returned product has been received and approved, the refund will be issued to the original payment method within 3–5 business days.

The time for the funds to appear in your account may vary depending on your bank or payment provider.

What if I receive a damaged or defective product?

Please contact us at contact@windermerecommerce.com as soon as possible.

We may request photographs and order information so that we can evaluate the issue and provide an appropriate solution.

Are your products subscription products?

No.

All products sold through windermerecommerce.com are one-time purchases. Customers are not automatically enrolled in recurring subscriptions.

How can I contact customer service?

You can contact WINDERMERE COMMERCE LLC through:

Email: contact@windermerecommerce.com
Phone: + 7207979632
Address: 1601 S IVANHOE ST DENVER CO 80224