Refund & Return Policy

WINDERMERE COMMERCE LLC wants customers to have a clear and straightforward return and refund process when purchasing products through windermerecommerce.com.

1. Return Period

Customers may request a return within 30 days of receiving the product.

Return requests submitted after the 30-day return period may not be accepted.

2. Eligible Returns

To qualify for a return, the product should be:

Unused.
In its original condition.
In suitable condition for resale.
Returned with original packaging and included accessories when applicable.

Customers should contact us before sending a product back.

3. Quality-Related Issues

If a product arrives defective, damaged, or materially different from the product description, the issue may qualify as a quality-related return.

For approved quality-related returns:

WINDERMERE COMMERCE LLC will bear the return shipping cost.

Customers should contact us as soon as possible after receiving the product and provide relevant order information and photographs when appropriate.

4. Non-Quality-Related Returns

If a customer wants to return an eligible product for reasons unrelated to product quality, such as ordering the wrong item, changing their mind, or no longer needing the product:

The buyer is responsible for the return shipping cost.

The original shipping charge, if any, may not be refundable for non-quality-related returns.

5. Used or Resale-Affected Products

Products that have been used or that are no longer in a condition suitable for resale are not eligible for return.

This includes products showing signs of use, damage, alteration, contamination, or other conditions that materially affect their ability to be resold.

6. Return Authorization

Customers must contact:

Email: contact@windermerecommerce.com

before shipping a product back.

Please provide:

Order information.
Reason for the return.
Photographs when applicable.
Any other information reasonably necessary to evaluate the return request.

Do not send a return to an address that has not been provided or confirmed by WINDERMERE COMMERCE LLC.

7. Return Shipping

For approved quality-related returns, WINDERMERE COMMERCE LLC will provide appropriate return-shipping instructions and bear the applicable return shipping cost.

For approved non-quality-related returns, the buyer is responsible for the return shipping cost.

Customers should use a trackable shipping service when returning products.

8. Return Inspection

After the returned product is received, WINDERMERE COMMERCE LLC may inspect the product to determine whether it satisfies the return requirements.

The inspection process may include checking the product’s condition, completeness, packaging, and signs of use.

9. Refund Processing Time

Once an eligible return has been received and approved:

The refund will be issued to the original payment method within 3–5 business days.

The time required for the refund to appear in the customer’s account may vary depending on the customer’s bank, credit card issuer, payment provider, or other financial institution.

10. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us promptly at:

contact@windermerecommerce.com

We may request photographs or other information to help determine the appropriate resolution.

11. Exchanges

If an exchange is necessary, customers should contact us at contact@windermerecommerce.com.

Exchange availability depends on product availability and the circumstances of the request.

12. Contact Us

For return or refund questions:

WINDERMERE COMMERCE LLC
Phone: + 7207979632
Email: contact@windermerecommerce.com
Address: 1601 S IVANHOE ST DENVER CO 80224